We want you to be completely satisfied with your purchases, please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation.
If you are not satisfied with any item you ordered, return it, in the original packaging (with all components, paperwork and software CD -Rom) within 14 days of the date of receipt and we will refund your money or send you a replacement as agreed by phone or email. We can only accept the return of used items if they are in original condition, damage to Cameras, brackets, etc. from installation will be rejected and returned to you so please ensure you are happy with your purchase before you install it!
Note, we are only able to replace identical products, so if you wish to order additional items it will be treated as a new order. We are unable to exchange items that are not damaged, defective or incorrect after 14 days from receipt.
Postage from ourselves to you will be paid for by CMaC CCTV Ltd. Postage from yourself to CMaC CCTV Ltd will not be paid by CMaC Ltd
This guarantee is in addition to your statutory rights.
If the product is damaged in any way or has become broken in transit please call/email us using the details from the contacts page. Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.
Cancelation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the CMaC-CCTV website, or by phoning us on 02380671068.
Address for Retuns
CCTVMAC Ltd, 47 Ash Tree Road, Bitterne Park, Southampton, Hampshire. SO18 1LY