Our Standard Delivery is free of charge for Mainland UK, we use the Royal Mail or Courier services, with estimated delivery times of 1-4 days from dispatch.
Urgent or Special delivery will be by Royal Mail or Courier services and will be charged at the rates they have in force at the time.
For urgent or overseas orders, please contact us directly by our Freephone Number 0808 192 1966 or email us at firstname.lastname@example.org and we will do our best to process your order, payment and your choice of delivery.
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by standard post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
CMaC-CCTV will select the most appropriate carrier for your goods.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and CMaC-CCTV shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Over Seas Orders Only. You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service.
CMaC-CCTV shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
We want you to be completely satisfied with your purchases, please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation.
If you are not satisfied with any item you ordered, return it, in the original packaging (with all components, paperwork and software CD -Rom) within 14 days of the date of receipt and we will refund your money or send you a replacement as agreed by phone or email. We can only accept the return of used items if they are in original condition, damage to Cameras, brackets, etc. from installation will be rejected and returned to you so please ensure you are happy with your purchase before you install it!
Note, we are only able to replace identical products, so if you wish to order additional items it will be treated as a new order. We are unable to exchange items that are not damaged, defective or incorrect after 14 days from receipt.
Postage from ourselves to you will be paid for by CMaC CCTV Ltd. Postage from yourself to CMaC CCTV Ltd will not be paid by CMaC Ltd
This guarantee is in addition to your statutory rights.
If the product is damaged in any way or has become broken in transit please call/email us using the details from the contacts page. Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the CMaC-CCTV website, or by phoning us on 02380671068.
Address for Retuns
CCTVMAC Ltd, 47 Ashtree Road, Bitterne Park, Southampton, Hampshire. SO18 1LY